At Your Mobility, we are committed to ensuring that your personal information is protected and never misused. Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information, and the procedures that we have in place to protect your privacy.
It applies to personal information we collect through this website. By sharing your personal information with us and by continuing to use this website, you confirm that you have read and understood the terms of this privacy policy.
We take responsibility for the personal information we collect about you and we aim to be transparent about how we handle it and give you control over it. In this privacy policy, when we refer to “Your Mobility”, “us”, “we” or “our”, we mean Your Mobility or companies which provide you with this website.
If you have any questions, comments or concerns about any aspect of this policy or how Your Mobility handles your information in relation to this website, please email us at helpline@yourmobility.org so we may route your inquiry accordingly.
What information do we collect about you?
Our main reasons for collecting your personal information are to provide you with information or services that you have requested, including supporting your inquiries to Your Mobility, and to provide and improve the service, products, and experiences that you and the users of the website expect from us.
We collect personal information from you in several different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used.
How do we collect information about you?
We collect personal information that you share with us when you contact us or interact with us through our website, email, phone, or otherwise. You can decide not to provide certain information or ask that any information you have previously shared is removed.
Through these interactions, you may share with us: your name, address, e-mail address, postal address, and contact number, as well as any other personally identifiable information you include in your interactions with Your Mobility. These details can then be used to make contact back regarding sales enquiries. Your details are not passed on to any third-party organisations during collection or whilst we hold that information.
What are Cookies?
We use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of the website. A cookie is a small data file that certain websites write to your hard drive when you visit them.
A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent, or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.)
If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilise all features of the website. Our system will issue cookies when you log on to our site. You can allow all, allow selection, or deny cookies using the cookie banner shown on the site.
For further information and for details on how to remove and turn off cookie access, please visit www.aboutcookies.org or Google Support.
Cookies on our site
As you browse our site, the site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary information or requiring you to re-enter information more often than is necessary.
When you view our website there could be embedded Vimeo or Youtube video material, or links to the Your Mobility YouTube page. Both Vimeo and YouTube apply their own cookies which help you stay logged in, suggest recommended videos, volume preference and help to deliver adverts. For further information regarding policies, please refer to these webpages:
www.vimeo.com/cookie_policy
www.policies.google.com/privacy (Youtube)
Information you share with us
We use the personal information you share with us in the following ways:
To respond to your queries and requests;
To communicate with you;
To provide you with updates about your inquiry;
To provide services and support;
To provide updates to you about any changes to Your Mobility policies, terms and conditions, and any other matters which we may need to tell you; and if you have asked us to keep you informed, we may periodically contact you to tell you about these for up to 36 months.
Why do we need your personal information?
Our main reasons for using your personal information are to provide you with information or products that you have requested and to provide and improve the service, products and experiences that you and the users of the website, expect from us.
How long do we keep your personal information?
We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law.
Informing us of changes
If any of the information that you have provided to Your Mobility changes, for example if you change your email address, name or postal address, you can update, amend or remove information by submitting a request to helpline@yourmobility.org. You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please send an email to helpline@yourmobility.org.
You have the right to ask us not to process your personal data for marketing purposes. We inform you before collecting your data if we intend to use your data for such purposes. You can exercise the right at any time by contacting us.
How do we protect your personal information?
We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. Whilst we cannot guarantee the security of your personal information, we commit to taking all reasonable steps to do so.
Changes to this privacy policy
We will review and update this privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website.
Contact Us
Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can reach us online at helpline@yourmobility.org.
Or Call: 01600 732 709
You can reach us via post at the following address: We will get back to you as soon as possible.
Singleton Court,
Wonastow Road,
Monmouth,
NP25 5JA